Welcome to our FAQ page! Here you will find answers to the most frequently asked questions about our online shop and our products.

We have tried to put together all the important information for you in a clear manner in order to make your shopping experience at Martello as pleasant as possible. Should you still have further questions, please do not hesitate to contact us. We are at your disposal and will be happy to help you.

Please make sure that a café capsule is always inserted (older models require the green cleaning capsule). Otherwise the water will run into the drip cup and not through the café frother. (except capsule machine STILISTA, Chic, Smart).

Make sure your machine is heated up. When all the lights are blue (green lights on older models), you can start coffee dispensing.

In this case, the heater of the machine is defective. If the machine is still under warranty, please contact our customer service.

Make sure the water tank is inserted correctly. When inserting the water tank, there may still be residual water on / in the connection, which is pressed out by inserting the water tank.

Martello Café machines are built to last. If something should happen, please note the warranty period in the enclosed operating manual, which supplements but does not replace legally binding information.

Only the Martello capsules work in Martello devices. Of course, the type of café does not depend on the type of device.

Yes. With the machines currently available, the number of cups can be easily programmed. Further details can be found in the enclosed operating instructions.

The freshness guarantee for Martello capsules is at least 18 months from the production date. In general, our coffee can be enjoyed well beyond the best-before date.

The capsules can be easily disposed of with the residual waste.

The capsules are made of black, food-safe plastic with differently colored lids, depending on the flavor.